Refund policy
Last updated: October 4, 2026
This Refund Policy applies to all purchases made on softcoredigital.online, operated by SoftCore Digital LLC (Company Number 20265888770).
Digital products
All products sold in our store are digital downloads (PDF files). Because digital files can be accessed and kept immediately after purchase, all sales are final and we do not offer refunds, returns or exchanges once your order has been delivered, except in the cases below.
When we will help
- Download problems: if your download link does not work or you did not receive it, contact us and we will resend it.
- Damaged or wrong files: if a file is corrupted, incomplete or not the product you ordered, we will send a corrected file. If we cannot fix the problem, we will issue a full refund.
- Duplicate purchase: if you accidentally bought the same product twice, contact us within 14 days and we will refund the duplicate order.
Please note we cannot offer refunds because of incompatibility with a device or app that is not listed in the product description, or because you changed your mind after downloading.
How to request help
Email support@softcoredigital.store with your order number and a short description of the problem. We reply within 1–2 business days. Approved refunds are returned to your original payment method within 5–10 business days.
Your rights
Nothing in this policy limits any rights you may have under the consumer protection laws that apply to you.
Contact
SoftCore Digital LLC
3940 Jasper Ln, Reno, NV 89509, United States
Phone: +1 (725) 286-1909
Email: support@softcoredigital.store